Comments on: Troubleshooting

By: Daniel Georgiev (CEO)

Daniel Georgiev (CEO) — Fri, 18 Feb 2022 16:56:26 +0000

In reply to James McDonnell.

See this for fix
https://iristech.co/fixing-iris-green-screen-on-macos/

By: James McDonnell

James McDonnell — Fri, 18 Feb 2022 00:04:59 +0000

My sleep setting on my new macbook pro (2021) is GREEN – can’t seem get the red screen

By: Valentina Aleksandrova

Valentina Aleksandrova — Wed, 15 Jan 2020 20:12:53 +0000

In reply to jay. Hi Jay, Go to Advanced view, System menu and check the use software mouse cursor box

By: jay

jay — Tue, 14 Jan 2020 10:39:39 +0000

Hey, I have a 2013 mac book pro and the mouse pointer is always unaffected by Iris. The rest of the screen is an orange red, and the mousepointer is a bright white. Is there a fix?

By: Valentina Aleksandrova

Valentina Aleksandrova — Tue, 26 Nov 2019 18:21:59 +0000

In reply to LuA.

Hi Lua,
Have you tried entering your location manually from Advanced view
It could be happening if the app doesn’t have the needed permissions on the device
As for the code are you getting an error message when trying to activate?

By: LuA

LuA — Tue, 26 Nov 2019 14:55:58 +0000

Hello. Location is still loading and loading. I upgraded to Iris Pro but software did not accept the code because of loading of location i suupose. I am in the office and there are admin limitatons and dynamic IP address. How can I fix this issue, please?

By: Valentina Aleksandrova

Valentina Aleksandrova — Sun, 17 Nov 2019 21:38:58 +0000

In reply to Lisa. Hi Lisa, Yes

By: Lisa

Lisa — Thu, 14 Nov 2019 21:55:27 +0000

Oh, sorry, you just mean to untick the high level API box?

By: Lisa

Lisa — Thu, 14 Nov 2019 21:54:40 +0000

In reply to Valentina Aleksandrova. Sorry, I don't understand what I need to do.

By: Valentina Aleksandrova

Valentina Aleksandrova — Fri, 08 Nov 2019 13:31:45 +0000

In reply to Lisa. Try with low-level API This could be from the log-in screen itself, because Iris doesn't work on it

By: Lisa

Lisa — Fri, 08 Nov 2019 11:15:17 +0000

In reply to Valentina Aleksandrova. Hi Valentina, It's windows 10 pro.

By: Valentina Aleksandrova

Valentina Aleksandrova — Thu, 31 Oct 2019 13:46:07 +0000

In reply to Lisa. Hi Lisa, What OS are you on?

By: Lisa

Lisa — Tue, 29 Oct 2019 16:32:00 +0000

I don’t have iris mini or f.lux on my machine – only the full version of iris. When I step away, and my screen locks, I get a flash of the blue un-irised screen once I enter the password to unlock the screen. Is there some way to keep this from happening? I already have the high level API selected.

By: Daniel Georgiev

Daniel Georgiev — Wed, 12 Jun 2019 08:16:52 +0000

In reply to James Cannon. Goes to my TODO and fix it via Hidden feature these days Does it work if you select High-level API?

By: James Cannon

James Cannon — Wed, 12 Jun 2019 03:39:45 +0000

Is it possible to disable the gamma via Regedit request at startup? Corporate IT wont authorise the admin access and I dont want to have to cancel the notification I get about admin rights each time I start up.

By: Iris (Team Member)

Iris (Team Member) — Sun, 07 Apr 2019 15:04:17 +0000

In reply to jme.

I am not familiar with the Spyder 5 Pro device but from what I can see it actively itneracts with your screen to change colors

Such programs are known to conflict with Iris hence why it is probably happening

I think that a possible fix is downloading the full version of Iris:
https://iristech.co/install

And then enabling the high-level API

https://www.youtube.com/watch?v=z85SbltBL2I&list=PLYgsC6pUhQFpDMsoxDQQgZYaikOFzevw6&index=6

By: jme

jme — Mon, 01 Apr 2019 07:39:13 +0000

Hi. I calibrated my monitor with SPYDER 5 PRO and things went fine, but now IRIS MINI flashes my screen every 20 seconds or so, obviously there’s a conflict beetween those processes.
Sometimes I need to diconnect IRIS MINI temporarely in order to get the most accurate screen.
Thanks for your help.

By: Kerstin

Kerstin — Tue, 22 Jan 2019 19:22:18 +0000

In reply to Iris (Team Member). Sorry, you are right. It's the full version. The latest version is installed and the location is correctly displayed, but in the system tray is still standing 6500k/loading and no light correction.

By: Iris (Team Member)

Iris (Team Member) — Tue, 22 Jan 2019 17:47:50 +0000

In reply to Kerstin.

From what you said, I thnk you are using the full version of Iris and not Iris mini

Unless you are using a VPN or have no internet the location should be loading on the latest version
Can you check for that?

The latest version of Iris can be found here:
https://iristech.co/install

If that doesn’t help you can also message us at:
contact@iristech.co and we will help more

By: Kerstin

Kerstin — Mon, 21 Jan 2019 16:39:31 +0000

I’ve used Iris Mini for quiet some time now, but it stopped working :/
I’m not sure when it stopped, haven’t been on the pc in the evening for a while.
When I noticed i saw in the settings that there was no location and the icon in the system tray always said “loading”. Restarting the app/pc did nothing.
I then updated to the newest version 1.1.2 (the old version must have been 0.9.2 I believe).
It now finds the correct location but it still is only “loading” and doing nothing. Waiting/restarting did not help either. Neither did uninstalling iris and reinstalling 🙁

I really like iris and would be happy if I could get it working again.
Any suggestions?

By: Iris (Team Member)

Iris (Team Member) — Thu, 20 Dec 2018 19:50:38 +0000

In reply to Scott.

Can you try enabling high-level API?
Here’s a video on how to do it:
https://www.youtube.com/watch?v=z85SbltBL2I&list=PLYgsC6pUhQFpDMsoxDQQgZYaikOFzevw6&index=6

By: Scott

Scott — Wed, 19 Dec 2018 22:00:21 +0000

Iris not working on my second monitor, i am running mac os x version of irir and have a samsung monitor.