Comments on: How to install and activate Iris

By: Valentina Aleksandrova

Valentina Aleksandrova — Thu, 07 Nov 2019 14:11:00 +0000

In reply to Kostas. Hi Kostas, I've reset your code so you can go ahead and use it again

By: Kostas

Kostas — Wed, 06 Nov 2019 08:34:54 +0000

Hi after Windows format I put the activation code and Iris says download an older version of Iris or buy a new code. Help me pls

By: Daniel Georgiev

Daniel Georgiev — Sun, 21 Jul 2019 16:34:55 +0000

In reply to Ilgiz.

Make sure this is clicked “High-level API” works with USB monitors
https://www.youtube.com/watch?v=DUe_DeQXuww

If it’s broken we will refund you don’t worry 🙂

But using High-level API from the settings should fix the problem

By: Ilgiz

Ilgiz — Sun, 21 Jul 2019 16:09:18 +0000

I have purchased Iris today. Before I used the trial version and it worked just fine with two external screens. But the purchased option works only with the laptop but not external screens. The description of the Iris before purchase claimed that it would be possible to manage external screens. I saw in the user comments to turn on the high-level API, but I do not have the “Iris” bar in my program. Version 1.1.7. Would like a fix or refund. Thank you.

By: Valentina Aleksandrova

Valentina Aleksandrova — Sun, 07 Jul 2019 20:30:48 +0000

In reply to Paul.

Hi Paul,
After you make a purchase you will receive an e-mail with an activation code you need to enter in the program
If you’re still experiencing problems you can write to us at contact@iristech.co

By: Paul

Paul — Sun, 07 Jul 2019 18:01:51 +0000

In already downloaded the iris and then when I went to purchase it will not activate??

By: Iris (Team Member)

Iris (Team Member) — Wed, 29 May 2019 12:42:27 +0000

In reply to Jack Rahaim.

Hi Jack,
Perhaps you could try turning on the high-level API? Here’s a video showing how you can do that: https://www.youtube.com/watch?v=DUe_DeQXuww

Let me know if it works 🙂

Valentina
Chief Customer Officer and Lead Marketing Specialist

By: Iris (Team Member)

Iris (Team Member) — Tue, 19 Feb 2019 22:33:49 +0000

In reply to Maura Andronic.

Hi Maura,
There was a bug with the download links but it is fixed now 🙂

By: Maura Andronic

Maura Andronic — Tue, 19 Feb 2019 21:41:08 +0000

I did buy the $15 version and when I try to download it I get this message:
Error 503 Backend unavailable, connection timeout
Backend unavailable, connection timeout

Guru Mediation:
Details: cache-mdw17332-MDW 1550612355 3198006440
Please advise!
Thank you,
Maura Andronic

By: Iris (Team Member)

Iris (Team Member) — Mon, 18 Feb 2019 21:32:47 +0000

In reply to Neill Harris.

We have a short video about just that (knowing if everything’s installed correctly), that you can watch here 🙂
https://www.youtube.com/watch?v=5L5Ypeh30x0&list=PLYgsC6pUhQFrXWz-uC0p2VaOZX-P2ZPsk&index=2

By: Neill Harris

Neill Harris — Mon, 18 Feb 2019 14:51:55 +0000

Hope that Iris Pro installed ok today for lifetime cover with payment of $13.49 USD ? Please confirm ? Thank you, Neill Harris

By: Iris (Team Member)

Iris (Team Member) — Mon, 11 Feb 2019 13:49:28 +0000

In reply to dan mahony.

Hi Dan,
Messaged you with help and a fix 🙂

Also, gave you details about the refund, we’ll do it 🙂

By: dan mahony

dan mahony — Sun, 10 Feb 2019 20:13:46 +0000

I have purchased (and paid twice)for your program. Yet I can not see that it is open and working. Please advise and return one of my payments.

By: Jack Rahaim

Jack Rahaim — Tue, 15 Jan 2019 12:23:23 +0000

I cannot get Iris to work on a MacBook Pro with with two external monitors. It works on the MBP monitor, but not on the two external monitors. Sent screenshots to online chat with settings and more detail. Would like a fix or refund. Thank you.

By: Iris (Team Member)

Iris (Team Member) — Thu, 29 Nov 2018 07:27:37 +0000

In reply to Mary Traynor.

I will message you over at your email so we can sort this out
Don’t worry 🙂

By: Mary Traynor

Mary Traynor — Wed, 28 Nov 2018 15:21:01 +0000

I think I may have installed this twice and possible paid twice. Please advise

By: Daniel Georgiev

Daniel Georgiev — Tue, 28 Aug 2018 22:56:23 +0000

In reply to Lennard.

From here:
https://iristech.co/revoke-license/

With the timestamp from the payment mail.

If something doesn’t work write to us via Messenger or e-mail and we will revoke the code for you 🙂

Thanks for supporting our product 🙂

Daniel
CEO Iris

By: Lennard

Lennard — Tue, 28 Aug 2018 20:54:05 +0000

HI, I have purchased Iris and really enjoy it. Thanks. I need to swap laptops, how can I transfer my license? Thanks, Lennard